Varnish subscribers seeking expedited assistance to their request now have the option to push their request up in the queue for immediate assistance. This option comes at a time when we’re focused on improving subscriber and courtesy programming response times. And it’s indeed a much needed improvement! At a fixed fee of $10, we assign a tech resource to answer your questions immediately. In the case of the courtesy programming department, we ensure your request is assessed right away without the need to wait in the queue. Once you submit your ticket you’ll be presented with the option to upgrade your ticket with the fast-track option as show in the follow screen shot.

Managed server and managed cluster clients are unaffected by these changes and remain SLA-backed in both response and resolution times.